Global Retail Insights: 
Get Ahead of the Competition

10th Edition Benchmarks & Key Trend

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As the holiday season approaches, every decision counts. Watch our thought-provoking webinar to uncover the latest insights from Omnichannel Retail Index (ORI) – a study OSF Digital's Strategy Team has built on mystery shopping 116 global retailers and brands across 13 verticals and 150+ criteria. 

You’ll walk away with data-backed strategies that not only sharpen your Q4 2025 performance but also set a strong foundation for success in the year ahead.

Why you can’t miss this webinar: 

  • Actionable Insights – Learn how leading retailers are closing customer experience gaps and where you can drive immediate impact this holiday season. 
  • A Roadmap for 2026 – Understand the customer and market shifts shaping retail next year and align your strategy to maximize growth across channels. Focus topics for 2026 roadmap planning include customer experience, service quality & AI, personalization & AI, and loyalty & fulfillment 
  • Benchmarking & Best Practices – See how your digital and omnichannel maturity compares to industry standards and identify quick wins to prioritize now, while building long-term capabilities to stay competitive in 2026.

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Get Ahead of the Competition and Plan for 2026

© Copyright 2026. All Rights Reserved.

Michelle Grant

Director, Strategy & Insights
Retail and Consumer Goods
Salesforce   

Speakers:

Rich Siefert

Senior Consultant Digital Strategy
OSF Digital   

Jose Nino 

Vice President of
Global Digital & E-Commerce
U.S. Polo Assn. (USPA Global)   

This is your chance to gain exclusive access to benchmark data, expert perspectives, and proven strategies—helping you master Q4 2025 execution while building a winning strategy for the year ahead.